Creative Lens Weddings
This Privacy Policy explains how Creative Lens Weddings (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website or contact us about our wedding videography services.
We take your privacy seriously and are committed to safeguarding your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Creative Lens Weddings is owned and operated by Caroline Openshaw, based in the UK.
For data protection purposes, Creative Lens Weddings is the data controller of your personal information.
Contact details:
Email: caroline@creativelensvideo.com
Website: www.creativelensweddings.com and www.creativelensweddings.co.uk
Your website is built and supported by Twilo.net, who may process limited technical data on our behalf as part of hosting and maintaining the site.
2. What Information We Collect
We may collect and process the following personal data:
Information you provide to us directly
- Your name
- Email address
- Phone number
- Wedding date, venue, and other event details
- Any other information you choose to include in your enquiry
Information about other people
If you provide personal information about someone else (for example, your partner), you confirm that you have their permission to share this information with us.
3. How We Use Your Information
We use your personal data to:
- Respond to your enquiries
- Provide quotes and information about our services
- Communicate with you about your wedding booking
- Deliver our videography services
- Keep basic records for business, legal, and accounting purposes
Our lawful basis for processing your data is usually:
- Contract – to provide our services
- Legitimate interests – to respond to enquiries and run our business properly
- Consent – where you have opted in to receive marketing emails (if applicable)
4. Sharing Your Information
We do not sell your personal data.
We may share your information only when necessary with:
- Trusted service providers (such as email, website hosting, video delivery platforms, and Twilo.net as our web developer)
- Professional advisers (for example, our accountant or legal adviser)
- Law enforcement or regulators if required by law
All third parties are required to respect your data and keep it secure.
5. How We Keep Your Data Secure
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.
This includes:
- Secure systems and password protection
- Limiting access to personal data to only those who need it
While we use all reasonable efforts to protect your information, no method of transmission over the internet is completely secure.
6. How Long We Keep Your Data
- If you enquire but do not book, we will keep your details for up to 12 months, then securely delete them.
- If you become a client, we will retain your information for as long as necessary to provide our services and meet legal and accounting obligations.
You may request deletion sooner unless we are legally required to keep the data.
7. Your Rights
Under UK GDPR, you have the right to:
- Be informed about how your data is used
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data
- Restrict or object to processing
- Request data portability
To exercise any of these rights, please contact us at caroline@creativelensvideo.com.
8. Complaints
If you have any concerns about how we handle your data, please contact us first and we will do our best to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office (ICO):
https://www.ico.org.uk
0303 123 1113
9. Links to Other Websites
Our website may contain links to other sites. We are not responsible for the privacy practices or content of those external websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.